Helping you reach your true potential

Quarrriers Annual Review 2019 – 2020

Highlights April 2019 – March 2020

Recognised for Excellence

The William Quarrier Scottish Epilepsy Centre

In June 2019, The William Quarrier Scottish Epilepsy Centre was awarded a five-star Recognised for Excellence accolade from Quality Scotland – the highest available. This award recognises the achievements of the fantastic team at the Centre as well as their commitment to ongoing improvement and development. The Centre also received good practice awards for Creating a Sustainable Future as well as Harnessing Creativity and Innovation.

Quarriers Opt-In Service

Quarriers Opt-In Service ran a summer programme to help young people build confidence and make new friends ahead of moving from primary to secondary school. 76 pupils from the south west of Glasgow enjoyed activities including visiting the Riverside Museum, laser tag, bowling, learning forest skills, canoeing and mountain biking. The activity programme gives young people the chance to have new experiences as part of a supportive peer community. When term starts, young people will see some friendly faces at their new school, and they can access further support through Opt-In’s settling in groups.

Building confidence

New services

Maple Cottage

Among our new services is Maple Cottage, which houses four individual flats. Donna and Richard were already supported at other Quarriers services and were excited to have their own flats for the first time. They have settled in well, proudly showing their new homes to their friends and family, and love being more independent. They quickly became good friends with their neighbours Robert and Aadyn, and everyone has enjoyed taking part in activities together as well as popping in to watch the football or have a chat.

Organisational Strategy

From spring to December 2019, we ran consultation sessions inviting staff from across Quarriers to contribute to the development of our organisational strategy for 2020-2023. Engaging with staff at all levels enabled us to create Transforming Lives: Growing Together, a strategy that truly reflects the needs and aspirations of the whole organisation.

Engaging with staff

Celebrating special occasions

The people we support love to celebrate special occasions, and they really got into the spirit for Halloween and Christmas this year. Look at these fantastic outfits!

Carol's card

Quarriers Christmas cards

Quarriers Fundraising Team ran a competition asking people we support to design the Quarriers Christmas card. Many of the people we support love drawing and painting, and there were lots of fantastic entries. The winning cards designed by Carol and Scott were chosen by a panel of staff and people we support, and the cards were so popular that the competition has become an annual event.

“It’s brilliant to see my card! I’m an artist!” – Scott, age 11

Scott's card

Quarriers Epilepsy Fieldwork Service

In February 2020, Chris faced his fear of needles to get a tattoo and raise money for Quarriers Epilepsy Fieldwork Service. When Chris was diagnosed with nocturnal epilepsy two years ago, he turned to the service for support.

“The Fieldworkers have been a brilliant support system to my family and I. They’ve helped me deal with my diagnosis and my perception of my condition and I can’t thank them enough. The service has enhanced my day-to-day life drastically with regular meetings and a support network with others who also live with epilepsy.”

Chris’s tattoo – which features a Quarriers logobug in epilepsy awareness purple – raised an amazing £1340.

Quarriers intandem Volunteer Mentoring Service

The team from Quarriers intandem Volunteer Mentoring Service attended the launch of a new film to celebrate the third anniversary of intandem’s first mentor-mentee match. The film takes a closer look at the individual stories of eight young people with experience of mentoring through intandem as well as featuring a special reception for intandem mentees held by First Minister Nicola Sturgeon at Bute House.

Special reception for intandem

Community café

The Bow Café

March 2020 saw the opening of The Bow, a community café run by Quarriers Arrows Service in Elgin. Staffed by a Café Manager and volunteers, the café uses food donations provided by local shops and organisations, and had a hugely successful opening with more than 600 meals served in the first two weeks. When lockdown came into effect, the team quickly adapted to provide and deliver meals to families throughout Moray.


Thank you to our incredible supporters whose generosity makes a huge difference to the lives of the people we support.

Thank you

Our supporters

With sincere thanks to these charitable trusts, grant-making bodies and foundations.

Alexander Harrison Discretionary Trust
Andrew Paton’s Charitable Trust
ASI Charitable Foundation
BBC Children In Need
Big Lottery Fund
Brand’s Trust
Carers Act Transformation Fund
Cash For Kids
Comic Relief
Corra Foundation PDI
Creative Scotland
Duncan Campbell Leggat Charitable Trust
Fairer Aberdeenshire Fund
Fletcher Bequest Trust
Gamma Trust
Garfield Weston Foundation
Gemmell Bequest Fund
Glasgow City Council
Glebefoot Charitable Trust

Gordon Fraser Charitable Trust
Guy Lockhart Charitable Trust
Harold Merton Adams Trust
Holywood Trust
Hospital Saturday Fund
Hugh Fraser Foundation
Hugh and Mary Miller Bequest Fund
Inspiring Scotland – intandem
James Inglis Testamentary Tust
John Christie Trust
JTH Charitable Trust
Kuessenberg Charitable Foundation
Life Changes Trust
Martin Connell Charitable Trust
MEB Charitable Trust
Morrisons Foundation
MV Hillhouse Trust
Nairn Charitable Trust

Noble Resolve Gospel and Temperance Mission Auxilliary
Patrick Mulholland Trust
Perinatal and Infant Mental Health Fund
Peter Coats Charities Fund
Renfrewshire Council
Scottish Government – CYPEIF
Shared Care Scotand Short Breaks Fund
Souter Charitable Trust
Talteg Limited
Templeton Goodwill Trust
The Ann Jane Green Trust
The Donald Trust
The GC Gibson Charitable Trust
The Mickel Fund
The Netherdale Trust
The Robertson Trust
Voluntary Action Fund
W M Grant and Sons


We believe in recruiting people who share our values, and this is the focus of our Care To Join Us campaign, which won Best Recruitment Campaign at the 2019 s1jobs Recruitment Awards. Care To Join Us features real stories, including adverts on Clyde FM recorded by Usman, who is supported by Quarriers Mearns View Service, and members of support staff.

Inclusion is vital

Inclusion is vital to our recruitment process, and people we support regularly sit on interview panels to help recruit new staff. In December, Quarriers Glasgow SOLE Service worked with our Inclusion Team to hold a special recruitment event giving candidates a full picture of the practicalities, expectations and responsibilities of being a support worker. The event included meeting staff, listening to podcasts about specific aspects of the job, and having the chance to speak to people we support. Feedback on the event was very positive, and all candidates went on to have formal interviews.

  • “Enjoyable and friendly event. Friendly staff.”
  • “Staff were very attentive to any questions I had.”
  • “I enjoyed the informal feel of the day.”


The experience of volunteering has helped me grow and develop my skill set to deliver support to children and young people with disabilities. This has also helped me with my confidence. Volunteering has given me the opportunity to meet new people in a professional working environment and for me to decide where I want my career to be in the future.
– Nathan, volunteer at Quarriers Family Support Service

“I received support from Quarriers Renfrewshire Head Injury Service, and I wanted to give back the advice and understanding I received. I am a volunteer activities worker and part of the fundraising group, and I feel very proud that I can now help other people with head injuries.”
– Jan, Volunteer at Quarriers Renfrewshire Head Injury Service

I have enjoyed every minute of my time spent volunteering at Quarriers. I have met so many inspirational people and I continue to be amazed at what they have achieved. I like seeing the difference I can make to other people’s lives just by giving a little of my time and help each week.”
– Linda, Volunteer at Quarriers Village Supported Living


In March 2020, the UK-wide lockdown came into effect. The COVID-19 pandemic changed the way we work, the way we deliver support, the way we live.

The safety of the people we support and our staff is our highest priority, and Quarriers quickly adopted a coordinated organisational approach to ensure we could safely continue delivering support as far as possible.

We cannot begin to express how incredible our staff have been during this time. Our front-line workers have faced some of the toughest challenges imaginable: some people we support became ill and sadly passed away. Others have been through the illness and recovered, but the road ahead is still long. The pandemic has had a huge effect on mental health too, and even the day-to-day can be so hard.

But the dedication and compassion of our staff has never failed. They have come up with creative ways to keep people’s spirits up, from baking sessions, gardening and crafting to theme nights and even recreating a day at the beach in the garden. They have ensured that people we support can stay in touch with their loved ones virtually and through distanced visits. Above all, they cared, and for this, we cannot thank them enough.

Finance and People & Partners