Quarriers is committed to providing high quality care and support for those who use our services. We encourage and value comments and feedback on everything we do.

In the event that you have any concerns or a complaint about any aspect of our service, you can speak to a member of staff or make a complaint using the form below. We will try and help to resolve the issue as quickly as possible.

Complaints process

If you have written to Quarriers about your complaint, you will receive a response within seven days and you will be told how your complaint will be dealt with.  We will aim to ensure your complaint is dealt with within 20 days.

If there is going to be a delay in resolving your complaint, staff will tell you when they think the issue will be resolved. You will hear from staff when the outcome to your complaint has been reached.

Staff will deal with your complaint confidentially and ensure all information is provided in an accessible format for you.

If you are unhappy with the outcome of your complaint, you have the right to ask for a review. You must make a request for review within 20 days of the receipt of written information on the outcome of your original complaint.

Contact us

Quarriers Registered Head Office

Quarriers Head Office
Quarriers Village
Bridge of Weir
PA11 3SX
Tel: 01505 612224/616000

Easy Read complaints guide