To do, it is essential we have input from people who have direct experience of the service. We encourage patients to share their feedback through monthly patient meetings, patient surveys, Have Your Say postcards and Concerns and Complaints process.
We welcome feedback from anyone who has used or had contact with the service. Please get in touch if you would like to submit a comment.
If you would like to know more about your stay at The William Quarrier Scottish Epilepsy Centre, read what our patients have to say.
“I have been going to hospitals since I was seven years old but this is the only one where I have felt relaxed.”
“Nothing could have been improved during my stay. My life is almost back to normal – without this diagnosis I would still be ill.”
“You feel safe to allow changes to your medication.”
“I was treated with kindness, courtesy, respect, dignity, welcomed, always listened to, and never put down or judged.”
“Everyone listened well and gave you confidence in yourself again.”
“I’m so glad that I got the chance to come to the centre. I was made very welcome and made new friends. It has made me realise that I am not alone.”
“It was a thorough investigation compared to general hospital.”
“I think the best thing I can say about my stay here is that I was worried about being here for four weeks as it was a long time to be away, but now that my stay is over it has passed very quickly and it is hard to imagine I have been here for four weeks. I will also miss all the staff and the patients and feel lucky to have had the opportunity to be a patient here and I am leaving here feeling much better.”
“Thanks to the staff for their kindness, helpfulness and calmness during and after seizures.”
“Thank the clinical and support staff for the assistance and support given to our daughter enabling her to regain her driving licence.”
“Outstanding level of care and attention…how helpful and friendly your team at the assessment centre were…there has been an overall positive difference to the patient we support.”