Quarriers Rivendell Service provides 24-hour residential support for five children/young people living with complex needs. Our service adopts a person-centred approach, ensuring the child/young person is at the heart of all decisions made around the support they receive while providing a safe, nurturing and homely environment where they are able to thrive and develop.
We believe in individuality for each young person and will always promote choice, inclusion, dignity, control and wellbeing while providing support.
Rivendell is a registered service and is regularly inspected by The Care Inspectorate who monitor the quality of care we provide to ensure we continue to meet high standards. We are inspected in four different areas: Quality of Care and Support, Quality of Staffing, Quality of Environment, and Quality of Leadership and Management.
We will work alongside you, your family and any other professionals involved to create a bespoke care and support plan. This will include detailed information around your needs, your desired outcomes from the support we will provide and the people you would like to support you.
Our staff provide personalised support including:
- Daily living support including personal care, meal preparation and medication administration
- Support to access local community
- Vocational support within educational settings
- Developing cooking skills
- Transitional support
- Wellbeing support including accessing health services, attending appointments and promoting a health and balanced diet
In addition, we provide a range of themed evenings for young people to enjoy, and seek regular feedback from young people, families and other agencies on how the service performs as well as any areas for development. We believe that the people we support should be involved in the development of our service and therefore encourage input in regular development days to discuss ways in which we can improve.
Rivendell has five upstairs bedrooms, which are individual to each young person’s likes and personal taste to help create a comfortable and familiar environment to the young person.
We have a large dining room, a living room area and a sensory room where we will provide a variety of different activities and access to stimulating and calming environments. We run a range of different activities within the service, and we will always promote individual, one-to-one or group activities that suit the interests of each young person at Rivendell.
We have a large garden space with outside play equipment, and are currently working with the young people we support to develop a sensory garden including musical instruments and access to different tastes, sounds and textures.
Rivendell also has dedicated transport, which allows access to local amenities and leisure activities such as swimming, days out to local parks and clubs within the local community.
We recruit staff who share Quarriers’ values and who have a passion and genuine interest in supporting people with complex needs. Our service is committed to developing the skills of our staff to ensure they provide a high quality service for the young people living we support. Quarriers provides a range of specialist training to equip our staff with the knowledge, skills and experience to enhance the care and support we provide and enable the people we support to get the absolute best out of their time at Rivendell.
Our staff participate in a comprehensive induction process when they join Quarriers, and are required to undertake regular refresher training in Child Protection, Health and Safety, Autism Awareness, Emergency First Aid and other relevant training. All staff are registered with SSSC (Scottish Social Services Council) and are expected to work towards recognised, national qualifications as part of this registration.
Our service currently consists of approximately 30 Project Workers, two Team Leaders, an Administrator, a Domestic Assistant and a Project Manager. The service also includes support from an Operational Manager.
We believe that children and young people should have choice, control and a voice in who they would like to support them, and we therefore promote an inclusive recruitment process in which children and young people supported at Rivendell can be involved in the recruitment of new staff.
In February 2020, the Care Review published seven reports, with The Promise narrating a vision for Scotland’s children, families and young people to ensure children grow up “loved, safe and respected”. Quarriers supports and promotes the principles of The Promise, and Rivendell creates bespoke packages of support for young people to ensure they feel loved, safe and respected at all times.